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Outage help
Is it down, or is it just me?
Six quick checks to find out whether it's your device, your WiFi, your equipment or the provider.
- One device or all? If only one is offline, restart it and rejoin the WiFi.
- Look at the lights on the modem, fiber box or gateway. Red, orange or blinking means no signal.
- Check for an outage in your provider's app or site (below), or see Downdetector for reports.
- Restart in order: modem or fiber box, then router. See restart steps.
- Plug a laptop into the router. If wired works, your WiFi is the problem. See WiFi fixes.
- Check power and cables. Construction, landscaping and power shutoffs are common causes. See fire season.
Provider help
Independent guide. Links go to each provider's own website.
AT&T
Fiber and DSL across most of the county, plus Internet Air 5G.
Official support · Smart Home Manager app
Outage & restart help →Spectrum
Cable across the county, including the former Cox network, plus some fiber.
Official support · My Spectrum app
Outage & restart help →Former Cox customers
Cox's San Diego network now operates as Spectrum (since September 2026).
Official support · provider app named in your latest account notice
Outage & restart help →T-Mobile Home Internet
5G home internet county-wide.
Official support · T-Life app
Outage & restart help →Verizon Home Internet
5G home internet county-wide.
Official support · My Verizon app
Outage & restart help →Starlink
Satellite internet, mostly backcountry.
Official support · Starlink app
Outage & restart help →Business internet quotes in San Diego
SoCal Technology Advisors is an independent advisor serving San Diego County. One request gets you fiber, cable, wireless and dedicated-internet options from multiple carriers, compared side by side.
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