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Spectrum: outage and restart help
Independent help for San Diego County. We're not Spectrum.
Not affiliated with Spectrum. For account, billing or repair, contact the provider directly.
In San Diego County
Cable across the county, including the former Cox network, plus some fiber.
Check for an outage
- Open the My Spectrum app.
- Or visit the official support site.
- See reports on Downdetector.
Restart
Most customers have a cable modem and WiFi router, sometimes combined. Follow our restart steps in the right order. Don't press reset.
Contacting support
Use the number on your bill, in the official app, or on the provider's own website. We don't publish phone numbers because fake ones are a common scam.
Fake support numbers are common. Scam ads and look-alike sites pose as provider support, then ask for remote access to your computer or payment in gift cards. Use only the number on your bill, in the official app, or on the provider's own site.
Outages keep happening?
A second connection from a different provider keeps you online. See fiber options or business quotes.