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Former Cox customers: outage and restart help

Independent help for San Diego County. We're not Spectrum or Cox.

Not affiliated with Spectrum or Cox. For account, billing or repair, contact the provider directly.

Cox's San Diego system became part of Spectrum when Charter's acquisition closed in August 2026, with Spectrum branding rolling out from mid-September. For account, billing and outages, use the official Spectrum website or app, or the contact details in your latest account notice. Read what changed.

In San Diego County

Cox's San Diego network now operates as Spectrum (since September 2026).

Check for an outage

  1. Open the provider app named in your latest account notice.
  2. Or visit the official support site.
  3. See reports on Downdetector.

Restart

Most customers have a cable modem and router. Follow our restart steps in the right order. Don't press reset.

Contacting support

Use the number on your bill, in the official app, or on the provider's own website. We don't publish phone numbers because fake ones are a common scam.

Fake support numbers are common. Scam ads and look-alike sites pose as provider support, then ask for remote access to your computer or payment in gift cards. Use only the number on your bill, in the official app, or on the provider's own site.

Outages keep happening?

A second connection from a different provider keeps you online. See fiber options or business quotes.

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